Dallas Water Utilities is offering payment plans to help customers with overdue accounts avoid disconnection and late fees starting September 18, 2024, with various payment options and assistance available through Operation WaterShare.
DWU Offers Payment Plans and Assistance to Avoid Late Fees and Disconnection
According to Dallas City News, Dallas Water Utilities (DWU) is offering payment plans to help customers with overdue accounts before they start charging late fees and disconnecting services again on September 18, 2024. This follows the launch of the new online payment system, DallasGo, in March 2024, which temporarily paused service interruptions and late fees. Currently, 26% of DWU customers have bills that are more than 60 days overdue, with an average amount of $127.
To avoid disconnection, Dallas Water Utilities is encouraging customers with overdue bills to set up a payment plan. You can email [email protected] to arrange a plan that spreads payments over up to six months. If you’re facing financial difficulties, the Operation WaterShare program can provide extra help. More details are available on the Dallas Water Utilities website.
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26% of Dallas Water Utilities Customers Face Overdue Balances: Payment Plans and Assistance Options Available to Avoid Disconnections (PHOTO: The Dallas Morning News)
Pay Your Dallas Water Utilities Bill Easily: Online, Mail, Phone, or In-Person Options Available
Dallas Water Utilities offers multiple ways to pay your bills, including online through DallasGo, by mail, by phone, in person at Dallas City Hall, or at authorized pay stations. For questions or help, you can contact Dallas Water Utilities Customer Service at 214-651-1441 or check the DallasGo FAQ page online.
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