Citibank Freezes New Jersey Woman’s Account for Seven Months, Prompting Financial Crisis
Frozen Bank Account
Carol Simpson, a healthcare worker from New Jersey, had a terrible experience as a Citibank client when she was locked out of her account and couldn’t access more than $60,000 in savings. Citibank allegedly closed her account in December 2021, just after she deposited her workers’ compensation cheque, beginning the seven-month nightmare. She felt humiliated and harassed by the bank employees even though she presented numerous kinds of identification, including her birth certificate, passport, driver’s license, and Social Security card, but she still had trouble getting her money back.
As time went on, Simpson encountered considerable difficulty as a result of the blocked monies. In addition to using it for regular expenses, she also had to deal with the aftermath of a vehicle accident, which made it even more urgent that she had access to her funds. During this time, she was begging for her own money monthly, which added to the degrading and upsetting nature of the situation. Simpson relied on the generosity of her friends to get her through this difficult time when she lost her money.
When a news station contacted the bank on Simpson’s behalf, she received some good news within five days, despite all the obstacles she had to overcome. After her intervention, after seven months of fighting, the bank eventually sent her a check for all of her frozen funds. Not only does this incident demonstrate the difficulties customers encounter when interacting with banks, but it also shows how frozen accounts affect people’s day-to-day lives and overall health.
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Despite the obstacles she faced, Simpson’s story has a happy ending since her determination and the help of a news station got her out of her jam. Nevertheless, it highlights the significance of customer service and equitable treatment in the banking business by providing a clear reminder of the challenges consumers may encounter when trying to reclaim access to their funds.
Simpson’s story has brought awareness to the problems customers sometimes encounter when interacting with banks, emphasizing the importance of swift and equitable settlement of account-related disputes to spare people unnecessary financial hardship and mental anguish.
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