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Dealership loses car, owner turns to the internet for legal advice


Imagine getting a ride to the dealership to pick up your beloved car, in for service. But when you get there you’re hit with: “What car?” No, this isn’t some absurd nightmare. This is a real scenario a Redditor sought legal advice for.

This Redditor’s username is “GrandMasterBen” and according to their story on the /r/LegalAdvice subreddit started with trying to do something nice for their mom. “I took my mother’s car to the dealership for some service last week.”

Of course the job dragged on. “After not getting a call back, I decided to check in on the progress. The person on the phone told me they had no record of receiving my car.” Yikes! Ben may have hoped it was a paperwork problem. But they weren’t taking any chance.

Auto mechanics often have options about cars and one recently disagreed with the idea of lifetime fluids.
Mechanic | Shutter2U via iStock

“I called an Uber to the dealership immediately. When I got there, the manager said they had lost my car and just told me to kick rocks, basically.”

The dutiful son knew he wasn’t crazy. So he took to Reddit asking for legal advice. What’s wild is that he wasn’t the only user who’d had this issue. User L6b1 said, “I had this happen.”

What do you do when a dealership losses your car?

The internet seemed to agree it’s high time to get the law involved: “Call police, tell them a car was stolen. Give them the date and approx time it was dropped off so they can look at video.”

Other commenters recommended the Redditor seeking advice “escalate” the situation as quickly as possible. “Call 911 on the spot. I wouldn’t just leave the dealership without causing a stink. ” Here is another suggestion: “Please contact the regional office for the dealership if this is a major brand and file a report there as well. Include your police report number.”

Police dog on a leash standing in front of a K9 unit police officer.
Police dog | Mihajlo Maricic via iStockPhoto

This is exactly what the other Redditor with the same problem did:

“Tell them that this is shocking news and you’ll be filing a police report that your car was stolen off their lot and letting corporate know that they have can’t store cars properly. I had this happen, I got a call within 20 minutes that my car was ‘magically found.’”

–Redditor L6b1

What if the police can’t get to the bottom of it? If the car’s owner is insured, it becomes a regular theft claim. Here’s what one commenter said: “Secondly, contact your automobile insurance company, and hopefully, you have coverage for theft. Your insurance company will provide you with legal representation if it comes to that. “

Hopefully there is nothing nefarious about this suddenly lost car, and it’s just an honest mistake that will soon be corrected. One Redditor who once worked at a dealership had a great suggestion:

“Did you hand the keys to anyone when you dropped it off or was this a night drop situation? If you dropped the car after hours in a night drop box ask to walk the lot and go to wear you parked your car. I work at a car dealership and have seen the situation where stuff gets “lost” but in reality it was never checked in and the car is there and keys are in the box because people are idiots.”

–Redditor Carguy1986

You can see the original Reddit post embedded below:

Dealership claims to have lost my car after I took it in for service.
byu/GrandMasterBen inlegaladvice



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