Imagine waiting all week for your brand-new laptop. You check the tracking—it says “Delivered.” Excited, you rush home. But when you get there, the package is missing. Confused, you check the tracking again. The name on the signature? Not yours. The panic sets in. You knock on your neighbors’ doors. No one saw a delivery. You call UPS. They say the package was delivered and signed for. By whom? By someone with your last name and the first name “Con.”
This isn’t some wild nightmare. It’s exactly what happened to Reddit user “EternallySoberMan.” His $2,400 Dell laptop had supposedly been delivered, but he never received it. Worse, someone had forged a signature to confirm the drop-off.
Determined to get answers, he waited for the UPS driver to return the next day. When the driver finally came by, the buyer confronted him and demanded to know why he faked a signature and where the laptop was. The driver just shrugged and said, “I don’t know anything about that.” Then he left, offering no explanation.
Realizing he wasn’t going to get anywhere with the driver, he escalated the issue. He filed claims with both UPS and Best Buy. “I filed a claim with UPS and they are still investigating, but the whole thing has been eating away at me as this is so much money I can’t afford to lose,” he explained.
The internet offered help
UPS driver forged my signature for a 2.4K$ laptop delivery that required an “Adult Signature”, what do I do?
byu/EternallySoberMan inlegaladvice
The advice came fast: UPS wasn’t his ally here. Because Best Buy paid for shipping, they were UPS’ actual customer—not him. One user wrote: “Let Best Buy fight it out with UPS. You have no leverage over them.” Someone else added, “If Best Buy won’t resolve this to your satisfaction in a timely manner, then it’s time to look at other options.”
Others suggested filing a chargeback with his credit card company. “Best Buy didn’t deliver what you paid for. If they refuse to fix it, dispute the charge.”
Some users warned that signature forgery wasn’t uncommon. “Drivers sometimes fake signatures to save time. If they left the package outside, it could have been stolen.” One person even noted: “UPS has a ‘high value’ package handling process… extra scans and tracking information SHOULD have been accounted for with your package making it easier to find the point of its disappearance.”
Know your rights before the package goes missing
A missing package is frustrating. A forged signature? Even worse. If this happens, don’t waste time calling UPS. Go straight to the retailer who sold you the goods–and hired the shipper. They’re the shipper’s paying customer, and they have the power to demand a refund or replacement. And always pay with a credit card—so you can dispute the charge if all else fails.
As the original poster put it: “I didn’t receive the laptop, and to be honest I wouldn’t have cared about the forgery if I got the laptop. I only want either the laptop or my money back.”
