SNAP/EBT Account Hacked – Troyshella Randolph’s Distress Highlights Vulnerability of Food Assistance Systems
Despite Seeking Help – Troyshella Randolph Faces 10-Day Wait for SNAP Funds Reinstatement
According to the published article by WAVY, Troyshella Randolph faced a troubling situation when her SNAP/EBT account got hacked, which WAVY reported earlier this month. She received her monthly SNAP benefit but discovered her account was empty the next day, causing panic because she couldn’t feed her family. Even after seeking help from the city’s Department of Human Services, she was told it would take 10 days or more to get her money back.
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1 in 5 Families Struggle with SNAP/EBT Hacks: One Woman’s Frustrating Ordeal and the Urgent Need for Swifter Resolution (PHOTO: YouTube)
Community Action: WAVY’s Intervention Restores SNAP Funds for Troyshella Randolph – Highlighting Advocacy’s Impact
After WAVY got involved and shared Randolph’s story, things improved quickly. The same night the news aired, the missing money was back in her account, relieving her family’s worries about going hungry. Randolph expressed gratitude to WAVY for helping resolve the situation and stressed how important it is for officials to understand the struggles families like hers face in accessing essential assistance.
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